Privacy Policy

Our Privacy Policy was last updated on 09/23/2025.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy was generated by TermsFeed COPPA Privacy Policy Generator.

Interpretation and Definitions

Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

"Account" means a unique account created for You to access our Service or parts of our Service.

"Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Knowalla, Inc.

"Country" refers to The United States of America.

"Cookies" are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

"Device" means any device that can access the Service such as a computer, a cell phone or a digital tablet.

"Personal Data" is any information that relates to an identified or identifiable individual.

"Service" refers to the Website.

"Service Provider" means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

"Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

"Website" refers to Knowalla, accessible from https://knowalla.com

"You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

About Knowalla's Educational Service

Knowalla is specifically designed as an educational learning-by-teaching tool. Students use our platform to teach AI characters various subjects and concepts, which reinforces their own understanding and mastery of the material. This pedagogical approach, known as "learning by teaching," helps students:

Deepen their comprehension by explaining concepts to AI characters Identify knowledge gaps through the teaching process Build confidence in their subject matter expertise Engage in active learning rather than passive consumption All data collection and use supports this core educational mission of enabling effective learning through teaching interactions.

Collecting and Using Your Personal Data

Types of Data Collected Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address First name and last name Usage Data Usage Data Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies.

A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Web Beacons.

Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services. Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website. Functionality Cookies

Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website. Tracking and Performance Cookies

Type: Persistent Cookies Administered by: Third-Parties Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them. For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service. To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user. To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation. To manage Your requests: To attend and manage Your requests to Us. For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred. We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You. For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company. With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us. With other users: when You share personal information or otherwise interact in the experience, we will share your educational interactions with Your instructors with requisite permissions. This allows them to perform educational activities. With Your consent: We may disclose Your personal information for any other purpose with Your consent. Retention of Your Personal Data The Company retains Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically, we will keep your information:

As long as required to comply with applicable laws and regulations, To resolve disputes, and To enforce our agreements and policies. General Retention Guidelines:

Account information: Typically retained for up to 3 years after account closure or as required for legitimate business purposes Usage data: Generally retained for up to 2 years unless longer retention is required for security or legal compliance Educational records: Retained according to applicable educational laws, school district policies, or up to 7 years, whichever applies Usage Data (such as log and analytics data) is generally retained for shorter periods. However, we may retain Usage Data longer when needed to improve the security, stability, or functionality of the Service, or where we are legally required to do so.

Retention of Children's Personal Information

Personal information collected from children under 13 through Knowalla's learning-by-teaching platform will be retained only as long as reasonably necessary to:

Enable the student's educational interactions. Support the learning objectives established by the school or parent Comply with educational record-keeping requirements Specific Retention Guidelines for Children:

Student learning interactions: Typically retained for the duration of the school year or course, unless earlier deletion is requested

Account information: Deleted within a reasonable timeframe after account closure or parental request

Usage data for children: Generally retained for no more than 12 months unless required for security purposes

Personal information will be deleted promptly upon parental request, unless retention is required by applicable educational laws or regulations. Parents may request deletion by contacting olivia@knowalla.com.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed and stored in locations where the Company, its affiliates, or its service providers operate. These locations may be outside your state, province, or country, and the data protection laws may differ from those in your jurisdiction.

Primary processing locations: United States

Safeguards: We implement appropriate safeguards including standard contractual clauses and adequacy decisions where applicable to ensure your data receives adequate protection.

By using the Service and providing your information, you consent to this transfer. The Company takes all reasonable steps to ensure that your Personal Data is protected in accordance with this Privacy Policy and is only transferred where adequate safeguards are in place.

Disclosure of Your Personal Data

Business Transactions If the Company is involved in a merger, acquisition, or sale of assets, your Personal Data may be transferred as part of that transaction. We will provide notice before your Personal Data becomes subject to a different Privacy Policy.

Law Enforcement We may disclose your Personal Data when required to do so by law or in response to valid legal requests by public authorities (e.g., a court or government agency).

Other Legal Requirements The Company may disclose your Personal Data in good faith when necessary to:

Comply with a legal obligation, Protect and defend the rights or property of the Company, Prevent or investigate possible wrongdoing related to the Service, Protect the personal safety of users or the public, or Protect against legal liability. Security of Your Personal Data We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and employee training on data protection. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Subject Rights

Depending on your location and applicable law, you may have the following rights regarding your Personal Data:

Right of Access - You can request a copy of the Personal Data we hold about you. Right to Correction - You can request that we correct or update inaccurate or incomplete information. Right to Deletion - You can request that we delete your Personal Data, subject to certain legal or contractual obligations. Right to Restrict Processing - You can ask us to limit how we use your Personal Data in certain circumstances. Right to Data Portability - You can request a copy of your Personal Data in a structured, machine-readable format. Right to Withdraw Consent - Where processing is based on your consent, you may withdraw that consent any time. Right to Object - You can object to certain types of processing, such as direct marketing. To exercise any of these rights, please contact us using the details provided in this Privacy Policy. We will respond as promptly as possible and within applicable legal timeframes in accordance with applicable data protection laws. If your information was provided by a school or educational institution, we may direct your request to that institution.

Detailed Information on Processing

Certain third-party service providers may process Personal Data on our behalf to support the operation, improvement, and analysis of the Service. These providers are bound by their own privacy policies and contractual obligations to protect your information.

Current service providers include (but are not limited to):

Anthropic, Inc. - AI-powered services and analysis

Data shared: User interactions with AI characters, learning content Purpose: Enabling AI teaching interactions and improving educational outcomes Data protection: Bound by data processing agreements and privacy commitments

Amazon Web Services, Inc. (AWS) - Cloud hosting and infrastructure services

Data shared: All data stored on our platform Purpose: Secure hosting and data storage Data protection: AWS compliance certifications and security measures Knowalla, Inc. - Core service provider and platform operations

Data shared: All platform data

Purpose: Platform operations and educational service delivery Data protection: Internal security policies and procedures Children's Privacy The Service may contain content appropriate for children under the age of 13. We recognize that children require special privacy protections, and we take steps to safeguard their information.

School Consent on Behalf of Parents

Knowalla is an educational learning-by-teaching tool where students teach AI characters to reinforce their own learning. When used in educational settings, schools, districts, or teachers may provide consent on behalf of parents or guardians for the collection of personal information from students under 13, consistent with COPPA.

Schools acting as intermediaries for parental consent must have proper authorization from parents. Schools cannot provide consent that exceeds what a parent could provide directly. The school is responsible for:

Obtaining any required parental permission before student use Supervising the student's use of the Service Ensuring the educational use aligns with their curriculum goals Maintaining records of consent provided When schools provide consent, the information collected is used solely for the educational purpose of enabling students to teach AI characters as part of their learning experience.

Direct Parental Notice

When we collect personal information directly from children outside of an educational setting, we will provide direct notice to parents and obtain verifiable parental consent before collection begins.

Safe Harbor Provision

When used in educational settings under school supervision, our collection and use of student information may qualify for COPPA's school official exception, provided the information is used solely for educational purposes authorized by the school.

Specific COPPA Parental Rights Parents and guardians have the following rights regarding their child's personal information:

Right to Review: Request to review the personal information we have collected from your child Right to Refuse: Refuse to permit further collection or use of your child's personal information Right to Delete: Request deletion of your child's personal information from our records Right to Notice: Receive notice of any material changes to our information collection practices for children Right to Consent Withdrawal: Withdraw consent for collection and use of your child's information at any time To exercise these rights, contact us at olivia@knowalla.com or visit https://knowalla.com/privacycontact. We will respond as promptly as possible and within applicable legal timeframes.

If you are a parent or guardian and your child's school has provided consent for your child's use of the Service, please contact the school directly if you have questions about the school's consent process. You may also contact us at any time using the details provided in this Privacy Policy to review, correct, or delete your child's personal information, or to request that we stop collecting further information.

Information Collected from Children Under the Age of 13 We may collect persistent identifiers (cookies, IP addresses) from children without parental consent only for the following internal operations: maintaining or analyzing the functioning of our website, performing network communications, authenticating users, or ensuring security.

With school or parental consent, we may collect and store the following types of personal information from children:

First and/or last name Parent's, guardian's, or teacher's name Parent's, guardian's, or teacher's email address We may also collect other information submitted by a child through their use of the Service, provided the collection is authorized by the school or parent.

We may also collect other information submitted by a child through their use of the Service, provided the collection is authorized by the school or parent. For further details on the information we may collect, please refer to the Types of Data Collected section of this Privacy Policy. We follow our standard Privacy Policy for the disclosure and protection of personal information collected from and about children.

Links to Other Websites Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

By visiting this page on our website: https://knowalla.com/privacycontact

By sending us an email: olivia@knowalla.com